As our technology has evolved into a multi-purpose communication platform, it has allowed our customers to create unique "online experiences". To accommodate for this versatility, we have changed our platform URL from vts.inxpo.com to onlinexperiences.com. Removing INXPO from the URL will place the focus on the customers brand where it belongs, making the experience truly their own. Below is an FAQ, please read this and forward it along to your teams including your IT team to make sure your organization is prepared for this change.
As part of the September release, the inxpo.com domain that is used across the INXPO platform will change to onlinexperiences.com. All of the host domains (which you may have whitelisted in the past) can be referenced in the Troubleshooting Guide.
NOTE: On September 17, 2017 the *.inxpo.com references will be removed after the domain changes are rolled out to our customers.
The code will be in the September 9, 2017 (13.5) release, however, the change will transpire for all customers on September 17, 2017 during a maintenance period between 6:00am CT and 10:00am CT.
All standard INXPO product links will be redirected for a period of one year for example the link to INXPO U is currently https://vts.inxpo.com/Launch/Event.htm?ShowKey=22717, post release, this link will display as follows in the platform: https://onlinexperiences.com/Launch/Event.htm?ShowKey=22717. However, the predistributed links (i.e. to speakers, attendees) will continue to work for one year (until September 2018) and will redirect to the new onlinexperiences.com domain. Here is an example of some of the redirects, all of the items can be seen in the Troubleshooting Guide.
For XPOCAST flash, where users previously allowed the inxpo.com domain in their Flash settings, users should now add onlinexperiences.com to the allowed domains in their Flash settings.
| Current Host Name | New Host Name - Post 13.5 Release | Domain Change - Post 13.5 Release | ||
| Current Host Name | VTS.INXPO.COM | New Host Name - Post 13.5 Release | ONLINEXPERIENCES.COM | |
| Current Host Name | API.INXPO.COM | New Host Name - Post 13.5 Release | API.ONLINEXPERIENCES.COM | |
| Current Host Name | CONTENT.INXPO.COM | New Host Name - Post 13.5 Release | CONTENT.ONLINEXPERIENCES.COM | |
| Current Host Name | FTP.INXPO.COM | New Host Name - Post 13.5 Release | FTP.ONLINEXPERIENCES.COM | |
| Current Host Name | CDN.INXPO.COM | New Host Name - Post 13.5 Release | CDN.ONLINEXPERIENCES.COM | |
| Current Host Name | ING01.INXPO.COM - ING07.INXPO.COM | New Host Name - Post 13.5 Release | ING01.ONLINEXPERIENCES.COM - ING07.ONLINEXPERIENCES.COM | |
| Current Host Name | XHI.INXPO.COM | New Host Name - Post 13.5 Release | XHI.ONLINEXPERIENCES.COM | |
| Current Host Name | PRESENTATIONS.INXPO.COM | New Host Name - Post 13.5 Release | PRESENTATIONS.AKAMAIZED.NET |
Similar to the attendees, the current vts.inxpo.com links will continue to work and be redirected to the platform (onlinexperiences.com). However, the new url should be favorited as soon as possible post release to ensure you aren't experiencing issues in September 2018.
For standard product usage, there is no anticipated downtime.
For most events, this change will have no impact at all. However, it is recommended to start using the new onlinexperiences.com domain in your event URLs immediately following the release.
The current domain will be in place until September 2018, but we strongly suggest making the changes as soon as possible to ensure they are complete.
Yes, your favorites will continue to work, however we suggest immediately saving the new domain as a favorite since the redirects will expire next September. For example, if you have a community, make sure all of the community users have the new url "favorited".
(Updated as of 9/7/17) Anyone that has downloaded the screenshare app for XPOCAST will work. STUDIO screenshare users may be prompted to obtain a new extension in Chrome.
Test all API calls, they should redirect from api.inxpo.com to api.onlinexperiences.com will be in place until September 2018. If this is not working and you are currently using api.inxpo.com, please change the url to api.onlinexperiences.com.
We suggest all SAML / ADFS usage be tested. Should you experience any issues, please change the url to point to onlinexperiences.com. If the issue continues, contact vxhelp@inxpo.com immediately.
Standard product registration and login pages will have a redirect that will be in place for one year, until September 2018. Vts.inxpo.com will redirect to onlinexperiences.com. Although the redirects will be in place, these should be changed on the client side after the release to ensure it continues to work beyond the 2018 release.
Yes, onlinexperiences.com should be whitelisted, please send this troubleshooting link to your IT team to start this process today. https://presentations.akamaized.net/SharedContent/HTML/Chat_Troubleshooting/Chat_Troubleshooting.htm#GLOBAL
INXPO Creative, Services and Solutions teams are putting safeguards in place to find all of the custom elements in events created by INXPO. INXPO teams plan to test these areas during the release day testing to ensure they haven’t been impacted. Due to the vast number of customizations created over the years, we may unintentionally overlook some of these areas, therefore if you are aware of any customizations within your events, please test them after the release or work with INXPO to ensure those areas are tested.
Additionally, self-producers should test all customizations that they have implemented. This does include any hardcoding of *inxpo.com; hardcoded *inxpo.com will have to be swapped out to the new domain as noted in the grid further above.
Yes, the domain change will require that you update the registries setting for the installed Amplify servers. Additionally, it is important that your Amplify servers are updated to version 8, which is the latest version. The following registries need to be changed:
If you created a new property in Google Analytics with a website URL that starts with vts.inxpo.com you will need to replace the domain of your property URL to onlinexperiences.com to ensure your tracking id continues to work properly.
All updates or changes regarding this domain change, can be found in this FAQ at https://presentations.akamaized.net/SharedContent/HTML/DomainChangeFAQ/DomainChangeFAQ.html.
If you have questions or concerns, please contact your INXPO representative or vxhelp@inxpo.com.